Phone Banking FAQs

I forgot my PIN, what do I do?

Call the bank at 563-422-3883 to have your PIN reset.

I have entered my PIN incorrectly several times, will it reset on its own?

No, please call the bank at 563-422-3883 to have your PIN reset if you cannot remember it.

When are balances updated on the phone banking system?

Balances are updated on the Bank 1st phone banking at 8:45 am and 6:15 pm.

For example, if you call into phone banking at 8:00AM your balance will not reflect any ACH deposits for the day yet.

Are pending transactions for future dates noted in phone banking?

No, pending transactions for future dates are not included on phone banking.