Online Banking FAQs

In your Online Banking, click on Profile (located on the top right hand side of your Online Banking). On the next screen, click on Edit next to the Password option.  

You can also click on the Forgot Password link on the Online Banking login screen.  Upon entering the requested information an email will be sent with a temporary password.

Call Bank 1st at (563) 422-3883 and a Bank 1st employee will assist you in changing your password.

Your Bank 1st Online Banking will prompt you to change your password every 365 days.

Make sure your new password and the answers to your challenge questions meet all the minimum requirements. Passwords must be at least 10 characters long and have 2 capitalized letters, 1 lower cased letter, 1 number, and 1 special character.

Your deposit account may be in a dormant status, meaning no activity has occurred to your account in the past 12 months.  When your account is dormant, you are unable to transfer funds to or from that account.  Please contact a Bank 1st employee to find out how to activate a dormant account.

Your master note or HELOC loan may have matured and you will be unable to advance money into another account.  Contact your Bank 1st loan officer to renew your loan.