Online Banking FAQs

How do I sign up for Online Banking?
How do I change my password?

If you can still get into your Online Banking, click on Services, located on the menu on the left hand side of Online Banking. There will a change your password option.

Call Bank 1st at (563) 422-3883 and a Bank 1st employee will assist you in changing your password.

How often do I need to change my password?

Your Bank 1st Online Banking will prompt you to change your password every 180 day.

Why won’t it accept my new password/challenge questions?

Make sure your new password and the answers to your challenge questions meet all the minimum requirements. Passwords must be at least 8 characters long and have 1 capitalized letter, 1 lower cased letter, 1 number, and 1 special character. Challenge question answers must have at least 6 characters.

Why can’t I transfer money from my account or loan?

Your deposit may be in a dormant status, meaning no activity has occurred to your account in the past 12 months.  When your account is dormant, you are unable to transfer funds to or from that account.  Please contact a Bank 1st employee to find out how to activate a dormant account.

Your master note or HELOC loan may have matured and you will be unable to advance money into another account.  Contact your Bank 1st loan officer to renew your loan.