Bank 1st Online & Mobile Banking Conversion Information

Our current online banking will remain available to you until the conversion, which will occur on Monday, May 3 at 8:00 AM. Transactional services, such as transfers, will remain available until Friday, April 30 at 3:00 PM. After 3:00 PM, online banking will be available for inquiry purposes only.

Effective May 3, 2021, Bank 1st will be converting to a new online banking platform. Read below how this will impact you!

Please note, if you currently  have email alerts set up within online banking they will NOT carry over to the new online banking platform.

The login portal for online banking remains unchanged. You can still login to online banking in the same location as before.

First Time Logging In

The first time you login please use the following login credentials:

1. User ID: Your existing User ID will be converted to the new system but will be in all lower case. For instance, if your User ID is JohnDoe22, it will be converted to johndoe22.
2. Password: Your password will NOT be converted to the new system. When logging in the first time, use the last four digits of the “Login Owner’s” social security number followed by a lower case b and then a number 1. For instance, if the last four digits of your social security number is 9898 then your initial password would be 9898b1.
   
   NOTE: If a husband and wife have shared a single username but the wife originally enrolled for online banking in her social security number (123-45-6789) the password to login would be 6789b1.You will then be prompted to create a unique password of your own. The new password will need to meet the following guidelines:
   • 10 characters in length
   • Include 2 upper case letters
   • Include 1 number
   • Include 1 special character

3. Multi-Factor Authentication: You will then be prompted to select and answer three Challenge Questions. The answers to these questions will have no minimum character requirements nor will they be case sensitive.

**BUSINESS USERS** If you have a signed ACH Origination Contract with Bank 1^st, we will be in contact with you personally to discuss how the conversion will impact you. If you do not have a signed contract, you can login to the new online banking platform using the directions noted above.

E-statements allow you to receive an email notice when your account statement is ready. You will then be able to log into Online Banking to view, save, or print your statement. When you select this option, you will no longer have to worry about receiving your statement in the mail.

Upon signing into Online Banking, you will be prompted with an Electronic Statement Enrollment Screen. At this screen you can select which statements you wish to receive electronically versus paper.

Upon account selection, you must then click on the Electronic Statement Terms & Conditions. Once you have read the terms and conditions, you will find a confirmation code at the bottom. Enter this code in the space provided, click the box agreeing to Electronic Statement Terms & Conditions and click “Accept”. Your next statement will be retrievable through your online banking.

NOTE: If you currently have accounts enrolled in e-statements please verify the information presented is correct. No further action is needed.

Bill pay services will remain available to you until Thursday, April 29, at 4:00 AM. After this cutoff, you will not be able to use bill pay until our conversion on Monday, May 3, at 8:00 AM.

Our bill pay vendor, CheckFree, remains unchanged. This means your current bill pay information will transfer over to our new Online Banking platform with no impact to you!

Effective May 3, 2021, Bank 1^st will be converting to a new mobile banking platform. The new app will provide all of the same functionality you are accustomed to but with a different, updated look!

Our current app will remain available to you until the conversion, which will occur on Monday, May 3 at 8:00 AM. Transactional services, such as transfers and mobile deposit, will remain available until Friday, April 30 at 3:00 PM. After 3:00 PM, the current app will be available for inquiry purposes only.

A new app will need to be downloaded after the conversion. The new mobile banking app can be downloaded on May 3 from either the App Store or Google Play by searching for “Bank 1^st Mobile”. Upon downloading the new app, you will be able to utilize the mobile deposit feature again.

First Time Logging In

If you have already logged into our new online banking platform…

The login credentials used to login to online banking can be used to access the new mobile banking app.

If you have not logged into the new online banking platform yet…

The first time you login to mobile banking please use the following login credentials:

1. User ID: Your existing User ID will be converted to the new system but will be in all lower case. For instance, if your User ID is JohnDoe22, it will be converted to johndoe22.
2. Password: Your password will NOT be converted to the new system. When logging in the first time, use the last four digits of the “Login Owner’s” social security number followed by a lower case b and then a number 1. For instance, if the last four digits of your social security number is 9898 then your initial password would be 9898b1.
   
   NOTE: If a husband and wife have shared a single username but the wife originally enrolled for online banking in her social security number (123-45-6789) the password to login would be 6789b1.You will then be prompted to create a unique password of your own. The new password will need to meet the following guidelines:
   • 10 characters in length
   • Include 2 upper case letters
   • Include 1 number
   • Include 1 special character

3. Multi-Factor Authentication: You will then be prompted to select and answer three Challenge Questions. The answers to these questions will have no minimum character requirements nor will they be case sensitive.

1. Why is Bank 1st changing its online banking platform?
   We want to provide our clients with an online banking platform that is easy to navigate and is user friendly. Bill Pay has been integrated onto the home page along with the opportunity to categorize your transactions and create spending reports.
2. Will the web address for Bank 1^st’s online banking change?
   No, our website www.bank1stia.com will remain unchanged.
3. Will my old user ID and password work on the new Bank 1st online banking?
   Please visit the online banking section on this page.
4. Why do I have to answer new security questions and why are they so random?
   The purpose of security questions is to increase security and decrease fraud. For your protection, you will be prompted to answer 3 random security questions with answers that are less likely to be compromised from social media sites or other online outlets. Bank 1st highly recommends not using the same answer for each question. The answers you create for your security questions will not be case sensitive.
5. My business uses cash management, how will this upgrade impact these services?
   Prior to our May 3 conversion date, a Bank 1^st representative will be in contact with you to ensure your accounts are appropriately set up.
6. My business uses QuickBooks or Quicken. Will the online banking platform work with these programs?
   The bank now offers services with Intuit to download your banking data into QuickBooks or Quicken. Please contact a representative at the bank for further information.
7. What will happen to my existing scheduled transfers?
   All internal scheduled transfers in online banking will continue. No further action is needed.
8. If I use Bill Pay in the old system, will I need to re-enter all my vendors or recurring payments into the new system?
   No, all of your current bill pay information will transfer over to Bank 1^st Bill Pay. Our bill pay vendor, CheckFree, remains unchanged.
9. How will the conversion impact Mobile Banking?
   The bank’s Mobile Banking will be converted to a new platform on May 3 as well. The bank’s current Mobile App will remain available up to the conversion date with transactional activity, such as transfers and mobile deposit, discontinuing at 3:00 PM on Friday, April 30.

   The new Mobile Banking app will be available on May 3, 2021 at 8:00AM to download from the Apple Store or Google Play by searching for Bank 1^st Mobile.

   For login information, please view the Mobile Banking section on this page.

10. Can I still deposit checks through my mobile app?
    You will be able to deposit checks via our current Bank 1^st app until April 30, 2021 at 3:00PM. The new app will be available to download on May 3, 2021 at 8:00AM. Upon downloading the new app, you will be able to utilize the mobile deposit feature again.